Refunds and support
We’ll help you find the thread.
Use this guidance for billing questions, lost access, technical problems, or a refund request.
Last updated October 8, 2026Contact support
Use the support contact shown on your Stripe receipt. Include the billing email, approximate charge date, and a short description of the issue. Never send a full card number or password.
Account access
If a subscription is active but this browser appears locked, open Account and sign in with the billing email from Stripe checkout. The secure link works once and expires after 15 minutes.
Refund requests
Subscription charges are generally non-refundable once a billing period has begun, except where required by law. We review duplicate charges, unauthorized payments, accidental renewals, and substantial technical failures case by case. Contact support promptly and include enough information for us to locate the payment.
Cancellation
Cancel through Manage plan to prevent the next renewal. Deleting browser data, clearing the journal, or simply not using the service does not cancel a subscription. See the full subscription and cancellation policy.
Response and mandatory rights
We aim to respond within a reasonable time. Nothing in this policy limits refund, withdrawal, charge-dispute, or consumer rights that apply where you live.